Welcome to ABclonal Support

Our technical experts are here to help.

Purchase-Related Frequently Asked Questions (FAQs)

If your question has not been answered, please contact our technical support team for a further solution.

Contact our team

1. Is the product in stock?

We have most of our products in stock. However, depending on the quantity of your order and other additional requests you may have, the process could be longer.

2. How do I place an order?

ABclonal provides both online and offline order methods for our customers.

Online Order: Please add your items to your Cart and follow the online order process.

If you do not have the conditions for customs clearance, please fill in the shipping address form and confirm your order, our sales team will contact you within 24 hours after the information is submitted.

Offline Orders: Please contact our sale specialists via phone call, fax, or email. Click here for the contact information.

In addition, you may also need to provide the following information to complete your order:

  • Product name, code, quantity, and the additional requests for your customized products.
  • Shipping and Billing address.
  • Payment information.
  • Your order-related information such as phone number, email address, etc.

3. Do you offer international shipping?

ABclonal ships to more than 140 countries in the world. We also offer multiple international shipping options. Please contact our sales specialists for more information.

4. Do you offer academic or other discounts?

ABclonal will launch special offers sometimes. For more information, please check our website abclonal.co.uk

5. What are the transit times for your products?

ABclonal ships all of the in-stock products as soon as all the order information has been confirmed. Under regular circumstances, products can be received within two week after ABclonal has received the order. You can always contact our sales specialists for shipping information or check your mailbox for follow up emails.

6. Does the transit time affect the product?

A 1-2 weeks transit time should not affect the quality of the products.If there is any problem with the received goods, please contact our sales specialists.

7. What payment options do you offer?

ABclonal will send you an invoice after your order has been confirmed. For specific payment method options, please contact our sales specialists.

8. How do I know if ABclonal has received my order?

ABclonal will send you a confirmation email as soon as we receive your order. We will send you a second email with your tracking details when we have shipped your order.

9. Do you offer product samples before I make a full purchase?

Of course! We offer trial-sized samples for testing purposes. We also offer a replacement or refund when needed. Please contact our sales specialists for more information.

10. What currency are the prices shown in?

All prices are shown in GBP £.

11. How do I contact the customer service/sales specialists?

Tel: +49 (0)1628222732 (also WhatsAPP) or email info@abclonal.com

For all other countries/regions, please submit your inquiries online.